Sales Agents and Merchants have a 30-day period to request a refund for any equipment issued or sold. Equipment returned for any reason is subject to a restocking fee. There is no grace period for this fee to be waived.

1. Restocking Fee Policy:

We charge a restocking fee for all returned products. This fee helps us cover the costs associated with processing, inspecting, and restocking the products. Our restocking fee policy is as follows:

The restocking fee shall be assessed at a rate equivalent to 20% of the original sale price, with the potential for further assessment based on the inherent characteristics of the product and its condition upon return. The return label for the item in question is distinct from the restocking fee and may be allocated either to the merchant or to the residual parties.

We shall not, under any circumstances, exercise discretion to waive the fee, except in cases where the fee is expressly covered by a valid warranty agreement.

How to Initiate a Return:

In the event that you intend to initiate a product return, we kindly request that you adhere to our prescribed return protocol, which may encompass reaching out to our customer service division or completing a designated return request form. Comprehensive return instructions shall be furnished to you, along with notification regarding the assessment of any relevant restocking fees.

We urge you to carefully peruse our established return and restocking fee policy prior to commencing the return process. If any queries or apprehensions arise, please feel free to promptly engage our customer service team for elucidation and assistance.

By purchasing from PAYBOTX LLC, you acknowledge and agree to our restocking fee policy as described in this notice. We appreciate your understanding and cooperation in this matter.